Data Protection Regulation

November 22, 2019

Data Protection Regulation

CASA DO VISCONDE DE CHANCELEIROS , has always been correct in the treatment of the personal data of its customers and online followers. However, to ensure full compliance with the RGPD, a number of procedures have been reviewed. We invite you to read our data protection policy.



How and for what purposes are your personal data used?

CASA DO VISCONDE DE CHANCELEIROS, uses the collected information to facilitate the processes of rooms billing and reservation, clients management, historical and statistical purposes, legal obligations, service quality control and future contacts. We use the collected information to suit our products and services to our clientes needs, send information through e-mail, SMS or telephone call. This communication is about our products or partners’ products with which we have an agreement and it is not a legal or contractual obligation. There are no consequences for those who do not provide it.



Who is responsible for this information?

CASA DO VISCONDE DE CHANCELEIROS, is the responsible for this collected data that is processed by computer.

To ensure the security of your data and maximum confidentiality, we treat the information you have provided to us in an absol utely confidential manner in accordance with our internal security and confidentiality policies and procedures and we do not share your data with third parties for commercial purposes.

Automated decisions can be made, such as profiling, in order to improve our offer to the needs of our guests and enable custo mers to receive specific promotions and benefits.

CASA DO VISCONDE DE CHANCELEIROS, can resort to other ones to send e-mails and SMS. The data subject may lodge a complaint to the supervisory authority – Comissão Nacional de Protecção de Dados.



Who can I contact to access, rectify or delete my personal information?

Our customers and visitors have different privacy concerns and can at any time review, update and decide what type of data th ey wish to see stored. The person in charge of the data can be contacted directly by e-mail chanceleiros@chanceleiros.com or by mail to CASA DO VISCONDE DE CHANCELEIROS with address in Largo da Fonte, 5085-201,Pinhão and you can ask a copy of your details, withdrawal of consent, rectification, erasure, limitation, portability and opposition to the treatment of the same. The subsequent withdrawal of consent does not compromise the legality of the treatment performed on the basis of this consent.



How long is the data stored?

The personal details are kept until the end of their use, being eliminated 1 year from the last interaction of the customer with our services or hotel, or, as long as the customer benefits from a loyalty program, if at a later date, and if applicable. There may be legal provisions requiring that personal data be kept for a minimum period of time.

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